Refund Policy Overview
Discover the specifics of our refund policy tailored to meet the unique needs of our pharmacy services.
Prescription Medications
Understand the non-refundable nature of prescription medications and compounded products.
Telehealth Consultations
Learn about our policy regarding telehealth consultation fees and potential refund eligibility.
Effective Date
Our refund policy is effective as of 06/28/2022. This policy outlines the terms and conditions under which refunds may be granted for various services and products offered by Doctor’s Choice Pharmacy.
Introduction
At Doctor’s Choice Pharmacy, we strive to provide exceptional service and clarity in our policies. Our refund policy is designed to ensure transparency and fairness in all transactions.
Policy Overview
This policy covers prescription medications, telehealth consultations, and non-prescription products, detailing the conditions under which refunds may be considered.
Prescription Medications & Compounded Products
Due to the personalized nature of prescription medications and compounded products, these items are non-refundable once prepared or dispensed. This policy ensures the integrity and safety of our pharmaceutical services.
Non-Refundable Items
Customized compounds, tailored specifically for individual patients, fall under non-refundable items to maintain our commitment to personalized healthcare solutions.
Policy Rationale
Our policy reflects the importance of patient safety and product integrity, ensuring that all medications dispensed are of the highest quality and tailored to patient needs.
Telehealth Consultation Refund Policy
Our telehealth consultation fees are generally non-refundable once the consultation has been completed or reviewed by one of our healthcare providers. This policy ensures that our professionals are compensated for their time and expertise. However, if a consultation is canceled before it has been reviewed by a provider, we may consider issuing a refund at our discretion. Please contact our support team promptly if you need to discuss a potential refund for a canceled consultation.
We value transparency and strive to provide clear guidelines regarding our refund policies. If you have any questions or require further clarification, please do not hesitate to reach out to us. Our team is dedicated to assisting you with any inquiries you may have about your telehealth consultation fees.
For any issues related to telehealth consultations, including requests for refunds, please contact our customer service team. We are committed to ensuring your satisfaction and will review each request on a case-by-case basis to determine eligibility for a refund.
Addressing Order Issues
If you encounter any issues with your order, such as receiving the wrong product or finding that your items have arrived damaged, please contact us within 48 hours of delivery. Our team at Doctor’s Choice Pharmacy is committed to resolving such issues promptly and efficiently. We understand the importance of receiving the correct products in perfect condition and will work diligently to address any problems.
To initiate a resolution process, please reach out to our customer service department with your order details and a description of the issue. We may request photos of the damaged items or incorrect products to expedite the process. Our goal is to ensure your satisfaction and provide a seamless experience with Doctor’s Choice Pharmacy.
Phone
(909) 532-5588
Location
639 N 13th Ave , Upland. Ca 91786
dcrxupland@gmail.com
Store Hours
M-F:9am - 5pm
S-S: Closed
Subscribe for Deals & Updates
Jurisdictions We Serve
Doctor’s Choice Pharmacy is a licensed pharmacy operating in the state of California. We are registered with the California Board of Pharmacy and comply with all applicable state and federal regulations regarding the dispensing of medications.
At this time, we only servepatients located within California. All prescriptions dispensed by our pharmacy are issued by healthcare providers who are duly licensed in California, and we do not ship medications outside this jurisdiction unless explicitly permitted by law.🔎 Verify Our Pharmacy License: You can check our license details through the California Board of Pharmacy License Lookup by visiting:🔗 California Pharmacy License VerificationIf you have any questions about our licensure or services, please feel free to contact us: 909 532 5588 info@doctorschoicerx.com